So if you're relying on Endicia instead of post office shipping records - don't. I've also verified that the XML log from the time of printing has the correct information. Neither of those pieces of information existed in the system a month ago and could not have been on the real label. I did a little digging and discovered that the phone number came from the most recent piece of mail sent, and the customs value came from the most recent international shipment sent. The address and customs description are correct, but the total customs value doesn't add up (one $50 item with a $190 total), and the customer's phone number is wrong.
Only I looked more carefully at it than usual and discovered that the information was pulled from at least two other records aside from the one requested. A perfectly routine problem, and the first thing we always do is pull the shipping record (the "Customer Online Label Record" as it's titled on the form itself) to show exactly how it was shipped. If you're shipping with Endicia, take heed.Ī month ago we shipped a package to Germany that's being held because of a supposedly incorrect address. Endicia's DAZzle postage printing system has been a hot mess for years and I've got no shortage of gripes about it, but this one takes the cake and has some real legal implications.
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